Refund policy

Wholesale Return & Refund Policy

All wholesale orders are considered final sale unless otherwise agreed in writing.

We accept return or replacement requests only for products that are damaged, defective, or incorrectly shipped. Any issue must be reported to us in writing within 7 days of delivery, together with the order number and supporting photos or documentation.

Returns must be authorized in advance. Products returned without prior approval may not be accepted.

Opened, used, customized, private-label, OEM/ODM, or specially ordered products are not eligible for return or refund unless they are confirmed to be defective.

For approved returns that are not related to product defects or shipping errors, the buyer may be responsible for return shipping and other applicable costs.

Approved refunds will be processed after the returned products have been received and inspected.

Large-volume, customized, or contract orders may be subject to additional return and cancellation terms stated in the applicable quotation, purchase order, invoice, or sales agreement.

For return or refund inquiries, please contact us through our website.